LEBON Customer Service Mission

With the mission of “Customer Satisfaction”, LEBON always adheres to continuously innovating market services and developing with customers”. Our company set up technical service department under the marketing center, make the perfect pre-sale, sale and after-sales service system.

  • Pre-sales service

    Pre-sales service

    Over the years, we have formed a strong technical force through introduction and self-cultivation. Since the early 1990s, our development department has developed a number of textile machine series by ourselves. From the beginning of surveying and mapping, it has embarked on a completely independent design. the way. Over the past 30 years, we have accumulated a set of experience and theory in designing and manufacturing textile machinery equipment. We provide technical consultation and technical exchanges for our customers, and continue to provide value-added services to our customers.

  • Sales service

    Sales service

    1. Our company holds product user training courses from time to time every year, and teach the machine use and maintenance methods and publicize the performance and applicable functions of latest machine of our factory. Create opportunities for communication between customers, and through this type communication, let our clients to understand the latest developments in textiles industry and master the use of products, so our clients can continuously improve the applicability of products and provide the most reliable information for the development of their new products.

    2. Free training for machine use and maintenance for customers, to ensure that customers can operate the equipment correctly and make the best performance of the equipment.

    3. Provide equipment installation and debugging for customers in all sides.

  • After sales service

    After sales service

    1. The technical service department has a dedicated working group, and the chief engineer is personally responsible for the after-sales service.

    2. Establish all customer files, provide special technical support to customers, and provide technical consultations such as troubleshooting.

    3.Provide free process design and new product development services to customers.

    4.Technical service implementation to answer the customer within 8 hours, provide solutions within 24 hours

    5. During the one-year warranty period, free replacement and repair services shall be implemented due to quality problems

    6. The preferential compensation service is implemented due to the loss caused by improper use or irregular operation of the user.

    7. The company organizes technical, quality inspection, sales, service and other department on a regular basis every year visits our machine users, listens to users' evaluation of the use of our products, and collects customer's suggestions for improvement of our products. By visiting and understanding the product usage status in time to analyze the product design quality, manufacturing quality and after-sales service quality, and through the analysis of the formation of the subject, special research, so that the applicability and stability of the product is more refined.


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